Legal
Terms & Conditions
1. Who we are
These terms govern the use of onsync.co.uk and any services ordered from onSync. onSync is a trading name of Creative M LTD, a company registered in England and Wales. In these terms "we", "us" and "our" refer to Creative M LTD trading as onSync. "You" refers to the individual or organisation using the site or purchasing services.
2. Using this website
You may use this website for lawful personal or business purposes. You agree not to attempt to compromise the site's security, scrape it at scale, or misuse any submission form.
Content on this site (copy, images, code) is © Creative M LTD unless stated otherwise. You may quote and link with attribution; you may not republish in full without permission.
3. Services
We offer three services: the Digital Audit & AI Opportunity Review, Bespoke Software & Websites, and Monthly Support & Optimisation retainers. The scope, fee and timeline of each engagement are set out in a written proposal or order form that you sign off before work begins. That signed proposal, together with these terms, forms the agreement between us.
4. Fees and payment
- All fees are fixed per the signed proposal. Hourly billing is not used.
- All fees exclude VAT. VAT is added where applicable at the prevailing UK rate.
- Payment terms: 50% on project start, 50% on delivery for fixed-fee builds, unless the proposal states otherwise. The Digital Audit is paid 100% upfront.
- Monthly retainers are invoiced in advance and payable within 7 days of invoice date.
- Late payments: we reserve the right to charge statutory interest (Late Payment of Commercial Debts (Interest) Act 1998) and to pause work on overdue accounts.
5. Deliverables, revisions and acceptance
Deliverables are detailed in the signed proposal. Two rounds of revisions are included per deliverable unless otherwise stated. Additional revisions are charged at our published day rate. Acceptance is deemed given if we do not hear from you within 14 days of a deliverable being submitted.
6. Intellectual property
On receipt of full payment, you own the custom code and creative assets built for you under the engagement. We retain ownership of any reusable frameworks, libraries, tools, techniques and general know-how that pre-exist or are developed in the course of our work, and grant you a non-exclusive licence to use them as part of the delivered project.
7. Confidentiality
We will keep any information you share with us confidential and use it only to deliver the engagement. We may reference the existence of the engagement (name, logo, high-level outcome) in our portfolio unless you ask us in writing not to.
8. Warranties and liability
We warrant that our services will be performed with reasonable care and skill by suitably qualified people. We do not warrant that software will be error-free or uninterrupted. Nothing in these terms excludes liability for death, personal injury caused by negligence, fraud, or anything that cannot lawfully be limited.
Subject to the above, our total aggregate liability under or in connection with an engagement is limited to the total fees paid by you to us under that engagement in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profits, loss of business, loss of data, or loss of goodwill.
9. Termination
Either party may terminate a monthly retainer by giving 30 days' written notice. Fixed-fee projects may be terminated early by agreement; work completed to the date of termination is payable pro rata.
We may suspend or terminate an engagement immediately if payment is more than 30 days overdue, or if you materially breach these terms and do not remedy the breach within 14 days of written notice.
10. Data protection
Each party will comply with its obligations under UK data protection law (UK GDPR and the Data Protection Act 2018). Where we process personal data on your behalf as part of an engagement, we will do so only on your documented instructions and under a separate data processing agreement where required.
See our Privacy Policy for how we handle personal data you share with us.
11. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to these terms
We may update these terms from time to time. The "Last updated" date at the top reflects the current version. Changes apply to new engagements from the date of update; existing engagements are governed by the terms in force at the date the proposal was signed.
13. Contact
Email hello@onsync.co.uk.