A working example of the kind of tenancy management and maintenance coordination system onSync builds for UK letting agents. Same ticket moves through three different views — tenant raises it, agent triages and dispatches, contractor completes it on a phone — with the audit trail stitched together automatically.
What a tenant sees when something breaks. Three-field form, photos, urgency — no phone tag, no chasing the agent's mobile.
What the lettings manager logs into. The ticket from the tenant shows up here, with property history, photos, and a pre-filtered list of the right contractors.
What M. Powell sees on his phone when the dispatch arrives. Job card, photos from the tenant, access notes, and sign-off back to the agent — with the audit trail stitched together automatically.
James reports the leak from his phone. The SLA timer starts. L. Whitmore gets an in-queue notification, reviews, dispatches M. Powell in two clicks. M. Powell sees the job card at 10:14, accepts, shows up that evening. Every step is logged back to one ticket with timestamps, photos, and a sign-off.
Illustrative targets from comparable builds — exact numbers depend on portfolio size, the contractor network, and how tight the existing SLA discipline already is.
Start with the Digital Audit — £995, two weeks, fixed fee. You get a written roadmap and a fixed quote for the build. 50% of the audit fee credits back against the build if you proceed.